Privacy & Cookie Policy

Last updated: 13 November 2026

Who we are

Naeem Transport Ltd (company number 17251054), registered office 66 Paul Street, London, EC2A 4NA, is responsible for your personal information. Contact us at info@naeemtransport.com or 07565 389610.

What information we collect

• Enquiries and bookings: your name, phone number, email, pick-up and delivery addresses and job details, when you contact us by phone, WhatsApp or email.
• Payments: payments are handled by Stripe. We don’t see or store your full card details.
• Website use: if you accept cookies, Google may collect information about how you reached and used our website.

Our price calculator and forms

The price calculator and the contact form on this website do not send your details to our server. They prepare a message that opens in WhatsApp or your email app, and we only receive what you choose to send.

When you enter postcodes in the calculator, they are sent to Google Maps Platform to work out the driving distance. The website also loads fonts from Google Fonts, which means Google receives your IP address.

How we use your information

• To quote for, carry out and invoice your delivery or removal (contract).
• To keep records we are legally required to keep, such as accounts (legal obligation).
• To answer enquiries and run our business (legitimate interests).
• To measure our advertising, only if you accept cookies (consent).

We do not sell your information.

Cookies

We use Google advertising and measurement cookies only if you click Accept on our cookie banner. They help us see which adverts lead to calls, messages and quote requests. If you click Reject, they are not used. You can change your choice at any time using “Cookie settings” at the bottom of any page. Some other services you click through to (Facebook, Instagram, Google, Stripe, WhatsApp) set their own cookies under their own policies.

Who we share it with

Only with services we use to run the business: Google (Maps, Fonts, advertising measurement), Stripe (payments), WhatsApp and email providers, and our accountant. We may share information where the law requires it.

How long we keep it

We keep enquiry messages only as long as needed to deal with them and handle any follow-up. We keep accounting and invoice records for up to six years, as UK law requires.

Your rights

You can ask us to see, correct or delete your information, restrict or object to how we use it, or ask for a copy. Email us at info@naeemtransport.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We may update this policy, and the date above will change when we do.